customer support

So my 360 is finally back. Insert huzzah upon huzzah here. They tried delivering it on Tuesday to the future-in-laws’ place, but no-one was home, so right back on the truck for the next day … [continue reading]

Holy crap! I checked early this afternoon, and Microsoft’s customer service / repair site said they hadn’t even received my console yet. Log in tonight, and what do I see? Completely skipped step #3 (“Device … [continue reading]

Before I get into the meat of this post, please note that when episode three of the podcast first went up, it accidentally had a random 10 seconds of silence before we read e-mails. It … [continue reading]

So while I was picking Jeff up at the train station today, I received a voice message from “Joe” at Xbox customer support telling me that there was a problem with getting the box out … [continue reading]

You may have heard about it on the most recent podcast episode, but let me break it down for you. On June 18th, a bunch of people were over to go out and see The … [continue reading]